Impossible to send message to

[cfreire]

Hi friends, some days I could to send mails trough outlook, but now I have the next error ehwn I try to send messages:

Backend ERROR: OTRS-CGI-19 Perl: 5.16.3 OS: linux Time: Mon Oct 2 23:00:48 2023

Message: Impossible to send message to: cfreire@zxxxxxxx .

RemoteAddress: 181.198.1.70
RequestURI: /otrs/index.pl

Traceback (1920):
Module: Kernel::System::Ticket::Article::Backend::Email::ArticleSend Line: 298
Module: Kernel::Modules::AgentTicketCompose::Run Line: 1013
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

Checking my modules y get the next:
[otrs@znuny ~]$ bin/otrs.CheckModules.pl
o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v1.92)
o Archive::Zip.....................ok (v1.30)
o Authen::SASL.....................ok (v2.15)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::JWT.......................Not installed! To install, you can use: 'yum install "perl(Crypt::JWT)"'. (optional - JSON web token support.)
o Crypt::OpenSSL::X509.............ok (v1.803)
o CSS::Minifier::XS................ok (v0.13)
o Data::UUID.......................ok (v1.226)
o Date::Format.....................ok (v2.24)
o DateTime.........................ok (v1.04)
o DateTime::TimeZone.............ok (v1.70)
Please consider updating to version 2.20 or higher: This version includes recent time zone changes for Chile.
o DBI..............................ok (v1.627)
o DBD::mysql.......................ok (v4.023)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v2.19.3)
o Digest::SHA......................ok (v5.85)
o Encode::HanExtra.................ok (v0.23)
o Excel::Writer::XLSX..............ok (v0.95)
o Hash::Merge......................ok (v0.302)
o IO::Socket::SSL..................ok (v2.083)
o JavaScript::Minifier::XS.........ok (v0.15)
o Jq...............................Not installed! To install, you can use: 'yum install "perl(Jq)"'. (optional - Support for extended condition checking via Jq for the generic interface.)
o JSON::XS.........................ok (v3.01)
o List::Util::XS...................ok (v1.27)
o LWP::UserAgent...................ok (v6.53)
o Mail::IMAPClient.................ok (v3.37)
o IO::Socket::SSL................ok (v2.083)
o Authen::NTLM...................ok (v1.09)
o ModPerl::Util....................ok (v2.000011)
o Moo..............................ok (v2.005004)
o Net::DNS.........................ok (v0.72)
o Net::LDAP........................ok (v0.56)
o Net::LDAP::Constant..............ok (v0.20)
o Net::SMTP........................ok (v3.15)
o Spreadsheet::XLSX................ok (v0.17)
o Template.........................ok (v2.24)
o Template::Stash::XS..............ok (undef)
o Text::Diff::FormattedHTML........ok (v0.08)
o Text::CSV_XS.....................ok (v1.00)
o Time::HiRes......................ok (v1.9725)
o XML::LibXML......................ok (v2.0018)
o XML::LibXSLT.....................ok (v1.80)
o XML::Parser......................ok (v2.41)
o YAML::XS.........................ok (v0.54)
[otrs@znuny ~]$

And trywing to execute sending mails by commands I get:

bin/otrs.Console.pl Maint::Email::MailQueue --send --verbose
Error: Message sending already in progress! Skipping...

I Attach my smtp settings, please your help. Thanks.

[root]

Hi,

Have you checked the communication log? There are probably more details available.

- Roy

[cfreire]

Hi Roy, cheking another posts, I see that one of the reasons by this problem is MXrecordCheck, I disabled this option from Configuration Panel, and I have solved the problem.

Thanks for your attention.

Regards.