My name is Emanuele and my English is very poor, I apologize for this.
I've search for error "Browser too old" on this comunity and I found many comands that helped me fixing this issue (thank you all for this!)
On the first time this error appeared I ran theese commands:
Code: Select all
# Stop services
sudo su
etc/init.d/cron stop
/etc/init.d/postfix stop
/etc/init.d/apache2 stop
# Stop OTRS
sudo su otrs
cd /opt/otrs/
bin/Cron.sh stop
bin/otrs.Daemon.pl stop
#Setting permissions
/opt/znuny-6.5.2/bin/otrs.SetPermissions.pl
#Recreate symlink
rm /opt/otrs
ln -s /opt/znuny-6.5.2 /opt/otrs
#Check modules
/opt/otrs/bin/otrs.CheckModules.pl –all
apt-get install -y libcpan-audit-perl
#Setting permissions
/opt/znuny-6.5.2/bin/otrs.SetPermissions.pl
#Update packages
/opt/otrs/bin/otrs.Console.pl Admin::Package::UpgradeAll
/opt/otrs/bin/otrs.Console.pl Admin::Package::Reinstall FAQ
#Reabuild and cleanup
/opt/otrs/bin/otrs.Console.pl Admin::Config::Update --setting-name Ticket::SearchIndexModule --value "Kernel::System::Ticket::ArticleSearchIndex::DB"
/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild --cleanup
#Restart services
sudo su
/etc/init.d/cron start
/etc/init.d/postfix start
/etc/init.d/apache2 start
#Restarti OTRS
su otrs
cd /opt/otrs
bin/otrs.Daemon.pl start
bin/Cron.sh start
So, how can i check what is the cause of this problem or how can I "protect" OTRS from being broken by other operations such as Backups or Updates?