Report: For each ticket see minutes from open to locked and minutes from open to closed

[needmorecoffee]

Hello everyone.

I'm tried to build a report in which you can have theese kind of stats:

ID Ticket - Owner\Responsabile - Customer - Minutes lapsed between ticket opened and locked - Minutes lapsed between ticket opened and closed - Minutes lapsed from ticked locked and closed

Is that possible?

[alexus]

Hello,

It's not possible with standard reporting tool. We develop customized static reports if we need go get some specific data

[jojo]

as create time, last close time and lock time can be reported it is just some simple Excel functionality to achieve that.