Hello everyone.
I'm tried to build a report in which you can have theese kind of stats:
ID Ticket - Owner\Responsabile - Customer - Minutes lapsed between ticket opened and locked - Minutes lapsed between ticket opened and closed - Minutes lapsed from ticked locked and closed
Is that possible?
Report: For each ticket see minutes from open to locked and minutes from open to closed
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Re: Report: For each ticket see minutes from open to locked and minutes from open to closed
Hello,
It's not possible with standard reporting tool. We develop customized static reports if we need go get some specific data
It's not possible with standard reporting tool. We develop customized static reports if we need go get some specific data
Alexey Yusov
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Re: Report: For each ticket see minutes from open to locked and minutes from open to closed
as create time, last close time and lock time can be reported it is just some simple Excel functionality to achieve that.
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com