Dear Team,
I want to add a new field for tickets like type, state, and queue. It must be a mandatory field, and it must be visible for all tickets, including auto-created, phone, or email tickets. I heard that it can be achieved by adding a dynamic field.
The new field is for marking the services that we provide, like networks, hardware devices, etc. Please help.
Need to add a new field in Tickets
Moderator: crythias
Re: Need to add a new field in Tickets
You really should read documentation. Adding Dynamic Fields is straight forward.
https://doc.znuny.org/legacy/manual/adm ... figuration
If you need to populate it with some values when parsing emails, and those emails got some header/information that you can use, look at postmaster filters too.
https://doc.znuny.org/legacy/manual/adm ... figuration
If you need to populate it with some values when parsing emails, and those emails got some header/information that you can use, look at postmaster filters too.