Is there any documentation for the ChangeManagement module? I have it installed and it seems like it will work just like I want it to but I have some questions about approval, etc?
Thanks
Jenn
Documentation for Change Management
Moderator: crythias
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jenniegirl
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agcook
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Re: Documentation for Change Management
The ITSM Admin manual (2.0.2) has been updated and can be found here (along with the rest of the manuals): http://www.otrs.com/en/download/manuals/. There is a section on Change Manegement within this manual. Do not expect much; I am learning as I use the CM module but there are many gaps the manual does not cover...
__________________________________
Andrés G. Cook
((otrs::itsm)) 2.4.7::2.0.2
Windows 2003 R2, MySQL 5, Apache2, Perl 5
Andrés G. Cook
((otrs::itsm)) 2.4.7::2.0.2
Windows 2003 R2, MySQL 5, Apache2, Perl 5
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jenniegirl
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Re: Documentation for Change Management
Thanks for the info. I am not seeing how to change the status of the change item. IE: approved. 
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agcook
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Re: Documentation for Change Management
Nice little thread on just that topic here: http://forums.otrs.org/viewtopic.php?f=62&t=4662jenniegirl wrote:Thanks for the info. I am not seeing how to change the status of the change item. IE: approved.
__________________________________
Andrés G. Cook
((otrs::itsm)) 2.4.7::2.0.2
Windows 2003 R2, MySQL 5, Apache2, Perl 5
Andrés G. Cook
((otrs::itsm)) 2.4.7::2.0.2
Windows 2003 R2, MySQL 5, Apache2, Perl 5
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jenniegirl
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Re: Documentation for Change Management
You are my hero! Thank you!!