hi all,
i am new otrs user i am getting problem while filtering the incoming message..i want to filter the message by using subject as header..when i am using single word in the match field of header i am able to do it but when i try to test the condition for more than one word the message are getting stored in default queue.
can some body help me out..waiting for the reply
thanks
alex
Filtering problem
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crythias
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Re: Filtering problem
If you're using a regex I believe you can search like this:
[searchworda|searchwordb]
Or you can add individual filters one for every word.
[searchworda|searchwordb]
Or you can add individual filters one for every word.
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how to send notification through mail about the closed ticke
hi all ,i am getting problem in sending notification to the customer through mail if a ticket is closed .how will i do it..pls help me
regards
Alex
regards
Alex