How? Have agents 'watch' a queue not just individual tickets

[otrswannabe1]

Hello.

How can selected agents be able to 'watch' all of a selected queue's activities thereby receiving the same notifications as the owner or responsible party versus subscribing to individual tickets after the tickets have been created?

This question has just surfaced.

Thanks.

[Daniel Obee]

The agents should put the queues to 'my queues' in preferences. There they can also decide which notifications they are sent.

Greets,
Daniel

[otrswannabe1]

Thanks for your reply, Daniel.

All of that was configured but I had not received a couple of E-mail notifications from a new queue so I was wondering if something changed in v.2.4.x after upgrading.

It turned out that the E-mails were sent externally so notifications weren't sent. I should have checked further.

Thanks again as your reply triggered me to look further.