Knowledge base support?

[scorpy]

Hi folks,

I am looking at the available range of support ticketing software for potential implementation into my work environment and have been referred to OTRS by a colleague.

One feature I haven't been able to find a clear answer for quickly was whether or not OTRS supports or implements some sort of Known error Database or knowledge base. I completed ITIL Foundation V.3 training about six months ago and am looking for something that will complement the ITIL framework and a knowledge base is a big factor when considering support ticketing systems.

Can anyone confirm whether or not OTRS implements a searchable knowledge base?

Thanks for your time.
AC

[tto]

Hi,

OTRS offers an extension package called "FAQ" which implements some sort of knowledge base.

regards, Torsten