I Cant log in to my admin. Persistent redirection to custome

[abar43]

I keep getting redirected to the customer login screen when I try to access the admin screen.
The url I try loggin to is: http://localhost/otrs/index.pl
The url I get redirected to is: http://localhost/otrs/customer.pl?Reaso ... Manager%26
Please advise.

[abar43]

I think the answer has to lie in the Invalid Session ID variable within the url.
The question then is how do I kill a persistent session in http://localhost/otrs/login.pl or the http://localhost/otrs/customer.pl
Please advise

[jojo]

It seems that you changed your apache config. (redirect). Just delete this setting (which is not done by the otrs installation) and restart apache

[abar43]

Thanks for the response JOJO.
But exactly how do I navigate the apache config. (redirect). file
please advise.
Thanks in advance

[jojo]

It should be in the apache2.conf or httpd.conf in the apache folder. The location of this folder is dependend on the operating system used.

But, you should not edit this file if you don't have any idea on what you are doing there... (Consider asking the person who did the changes...)

[abar43]

JOJO I am on a windows 2003 box.

Please advise.

Thanks

[jojo]

you should not edit this file if you don't have any idea on what you are doing there... (Consider asking the person who did the changes...)

[abar43]

I don't think you understand.
I messed up an entire email queue/box by using the company's Support / Ticketing email address inside of the OTRS system which I am implementing for the company. I am building (was until now) what I thought was a fine work-horse of a ticketing system...OTRS that is. Now I have egg on my face. Staff is mad and I have no support. Please advise.

The system was working fine. I got locked out of the backend by the redirection issue and now the emails are trapped within the OTRS System which is grabbing all emails routed to the company's support Ticketing email address whichj I mistaken;y used in OTRS.

I found the http.conf file . There was no reference there to the redirection issue.
Please help me from here.

[abar43]

Hello again.
Is there any one who could tell me how to access the emails inside of a queue in my OTRS Ticket System?
My Admin login http://localhost/otrs/index.pl?Action=A ... 7cf196ec44
is being redirected to http://localhost/otrs/customer.pl?Reaso ... Manager%26
and I cant get into the system to view company sensitive email tickets.

I am running OTRS ITSM Version 2 on a Windows 2003 system.

Please advise, and thanks in advance for your kind assistance.

[meronbar]

Maybe Apache and OTRS logs give some additional info?