Phone Ticket and Email Ticket

[jenniegirl]

Having both options is confusing my users. I really only need Email Ticket. Is there anyway I can disable or hid the phone ticket option?

Thanks
Jenn

[Mike_B]

Sure!

For most items in the OTRS interface it is possible to either remove them, or for instance to make them only available to members of a certain permission group.

go to Admin > SysConfig > Ticket > Frontend::Agent::ModuleRegistration and disable Frontend::Module###AgentTicketPhone

Regards,

Mike.

[jenniegirl]

Perfect! Thank you!!