hi all
i'm having an issue with closing tickets.
random tickets refuse to be removed from the dashboard --> "Open Tickets/Need to be answered" view even though they have been closed and there status is marked as closed under the tickets status section.
anyone have any suggestions ?
otrs 2.4.7 not "always" closing tickets
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crythias
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Re: otrs 2.4.7 not "always" closing tickets
Tickets that are not "unlocked" tend to remain in some queues. I noticed this as I tried to close tickets by email via PostMaster Filter. I still had to "unlock" them to get them to disappear. Could this be your issue as well?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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