Hi, I would like to create a custom reply, which doesn't contain any of the email history.
Is this possible?
Hide email history in custom reply
Moderator: crythias
Re: Hide email history in custom reply
Hi Hiep,
I'm afraid this would currently only be possible for the whole OTRS system, by means of modifying the ResponseTemplate via the SysConfig.
--
Mike
I'm afraid this would currently only be possible for the whole OTRS system, by means of modifying the ResponseTemplate via the SysConfig.
--
Mike
huntingbears.nl - @michielbeijen on Twitter
Re: Hide email history in custom reply
Was afraid of that, cheers anyway.
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- Moderator
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- Real Name: Daniel Obée
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Re: Hide email history in custom reply
We had xxx create a feature a while ago: http://forums.otrs.org/viewtopic.php?f=21&t=3792
Download response format 2.0.7 - it gives you the option to define a response format per queue (in the queue dialogue). If no response format is given, the one off the SysConfig is used.
Greets,
Daniel
Download response format 2.0.7 - it gives you the option to define a response format per queue (in the queue dialogue). If no response format is given, the one off the SysConfig is used.
Greets,
Daniel