Hi
Unfortunately tickets of my queue are not listed in My queue, but when I search ticket with "*" in title I can see all Queue's tickets.
I think this is one issue.
Version of installed OTRS on our system is 2.4
Thanks for any help or guidance
Tickets are not show in My Queue View
Moderator: crythias
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crythias
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Re: Tickets are not show in My Queue View
Are you certain the queues you want to see are selected in your preferences?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Tickets are not show in My Queue View
As addition to Crythias, closed tickets are also not shown in myqueue. Also locked tickets are not present there, unless they are locked on current user.This is by default of course.
OTRS 2.4.7 with ITSM 2.0.3. running on Linux Fedora 12
Re: Tickets are not show in My Queue View
I think it's related to it: http://forums.otrs.org/viewtopic.php?f=62&t=5455
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.