How to insert attribute "Comment" at CustomerTicketMessage

[Chebotko]

Hello!
I'll be grateful for advice.
My Queues have attribute "Comment" (pic.1).
I very wish to show this attribute at CustomerTicketMessage form for selected Queues - field "To:" (pic.2)
Is it possible?

[crythias]

Customers can't always see AgentFAQ, so that may be functional for what you offered.

I don't know if I can answer the question (it'd take some programming way beyond simply placing a link), so please don't PM me about it. (and for anyone else, please don't PM me for questions that can be answered on the forum. I'm not the only one who can or will answer your questions, and most of the questions I've been asked about are really important to the rest of the world to have an answer.)

[fbobraga]

I think that only a $Data{"<something>"} correctly placed at CustomerTicketMessage.dtl can do it. If there is other way, i don't know it

If you are successful, please describe it in this tread

[fbobraga]

I think that only a $Data{"<something>"} correctly placed at CustomerTicketMessage.dtl can do it. (...)

in some tests I've seen that It's not so simple: it's a dynamic value ... a link to a doc (it can be a public FAQ entry), describing the options, may accomplish it

[fbobraga]

this setting, in the sysconfig, may help: Ticket -> Frontend::Customer::Ticket::ViewNew -> CustomerPanelSelectionString