Is it possible to open a ticket with no customer chosen to later allocate the ticket to a customer?
Regards, Dougie
Open ticket with no customer
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crythias
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Re: Open ticket with no customer
Create a dummy user to assign the tickets to, then?
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Re: Open ticket with no customer
OK thanks. This is what we had done but I wanted to check we were not missing some option somewhere that allowed tickets to be logged with no customer.crythias wrote:Create a dummy user to assign the tickets to, then?
Regards, Dougie