I installed OTRS 2.4.7 and it appears to be working ok. I can access it on the server or from the workstations on the LAN. I installed the iPhone Handle 0.93 and loaded the iPhone app. from the iTunes App store. When I try to connect to the OTRS server from the iPhone, I keep getting an initialization error. The error message says the server encountered an internal error or misconfiguration.
Any ideas?
iPhone
Moderator: crythias
Re: iPhone
Where did you find iPhone Handle 0.93 for the OTRS?
Re: iPhone
You can install it via Package Manager
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: iPhone
it may help, from the mail list:roadkill wrote:I installed OTRS 2.4.7 and it appears to be working ok. I can access it on the server or from the workstations on the LAN. I installed the iPhone Handle 0.93 and loaded the iPhone app. from the iTunes App store. When I try to connect to the OTRS server from the iPhone, I keep getting an initialization error. The error message says the server encountered an internal error or misconfiguration.
Any ideas?
Hi all,
I’m running OTRS 2.4.7 on Windows Server 2003 SP2 with the customer back end pointing to an LDAP directory on Active Directory. Everything was working fine but when I installed the iPhoneHandle package (iPhoneHandle-0.9.4.opm via the OTS interface) all I could get (from the iPhone or a normal browser) was a 500 error. In the Apache error.log file I got;
[Tue Aug 10 09:32:19 2010] [error] [client nn.nn.nn.nn] (OS 3)The system cannot find the path specified. : couldn't create child process: 720003: json.pl
[Tue Aug 10 09:32:19 2010] [error] [client nn.nn.nn.nn] (OS 3)The system cannot find the path specified. : couldn't spawn child process: C:/Program Files/OTRS/OTRS/bin/cgi-bin/json.pl
I checked the package and it was all showing as status OK in the package manager, I checked and the file c:\Program Files\otrs\otrs\bin\cgi-bin\json.pl exists, so assumed it was something other than the file just not being there. I checked json.pl and the first line pointing to perl was #!/usr/bin/perl -w. I compared it to my index.pl and substituted the line from there;
#!C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe –w
.. and now everything is working fine.
I might have been dumb not to check this first, but just in case anyone else had the error I thought I’d post it up as I’m sure everyone’s dying to get the iPhone app up and working!
Regards
--
Richard Bartlett (Computer Officer)
University of Cambridge Institute of Continuing Education
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.
Re: iPhone
Roadkill, please fill your signature with OTRS Version, Operating System and installed modules. The described error from the mailing list will only occur on Windows Installations without mod_perl
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com