Access Control Lists (ACL)

[lomach]

I use OTRS 2.4.7 on CentOS 5.5 with MySQL 5.0.77, Apache2.

I am going to use ACL but it doesn't work at all.
I put my ACL rules into the Config.pm before the following line:
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
I use the rules described in FAQ and Manual just to try it.
No root@localhost user. I tried even with the users not in admin group.
I restarted otrs service several times.
No effect. OTRS ignores any ACL.
What wrong?

[jojo]

please post the Config.pm including the ACL

[lomach]

Thank you for your assistance.
The problem was that I didn't include my ACL rule into Load function.

Now I am facing the following problem: I want to restrict certain ticket type closing for all groups accept admin group.
I have started with:

Code: Select all

# ticket acl
$Self->{TicketAcl}->{'ACL-Name-1'} = {
 # match properties
 Properties => {
 # current ticket match properties
 Ticket => {
  Type => ['Новый клиент'],
 }
 },


 # return possible options (white list)
 Possible => {

 # possible ticket options (white list)
 Ticket => {
  State => ['new', 'open', 'pending reminder'],
 },


 # possible action options
 Action => {
  AgentTicketLock => 1,
  AgentTicketZoom => 1,
  AgentTicketClose => 0,
  AgentTicketPending => 1,
  AgentTicketNote => 1,
  AgentTicketHistory => 1,
  AgentTicketPriority => 1,
  AgentTicketFreeText => 1,
  AgentTicketHistory => 1,
  AgentTicketCompose => 1,
  AgentTicketBounce => 1,
  AgentTicketPrint => 1,
  AgentTicketForward => 1,
  AgentTicketPrint => 1,
  AgentTicketPhone => 1,
  AgentTicketPhoneOutbound => 1,
  AgentTicketCustomer => 1,
  AgentTicketMove => 1,
  AgentTicketOwner => 1,
  AgentTicketResponsible => 1,
  AgentTicketWatcher => 1,
  AgentLinkObject => 1,
 },
 },
 };

Encoding UTF-8 is used. The language is russian.
Type => ['Новый клиент'] is ignored.

[lomach]

Any hints?

[ferrosti]

Just a try in case it got problems with this charset:
What if you insert the state id instead of its name? In some cases OTRS accepts ids as well as these names, though it is not well documented.

[lomach]

Thank you. I'll try.

Just a try in case it got problems with this charset:
What if you insert the state id instead of its name? In some cases OTRS accepts ids as well as these names, though it is not well documented.