Freetext fields per queue

[georgelazar]

Is it possible to create custom fields with drop down values associated per queue?
For example for the tickets on a particular queue when an agent answer to have those custom fields to complete? (with customer specific info)

Thanks,
George

[ptay]

Is it possible to create custom fields with drop down values associated per queue?
For example for the tickets on a particular queue when an agent answer to have those custom fields to complete? (with customer specific info)

Thanks,
George

Hi George,
This feature would be really awesome and extend OTRS quit a bit for our business use. I asked same question awhile back and was advised to use web forms that email into queues with custom fields in body of ticket. That is a patch though as I prefer to have that functionality directly in OTRS.

[georgelazar]

Thanks for answer,
I was hoping that I missing something and the feature exist.. but unfortunately not!

G

[Khris]

I'd like to vote for this too. This feature is pretty much the last feature I personally could ever want in OTRS.