create ticket without email
Moderator: crythias
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holmesmail
- Znuny newbie
- Posts: 15
- Joined: 28 Oct 2010, 19:22
- Znuny Version: 2.4.7
create ticket without email
Is there a way to create phone tickets without entering an email address for the customer? Some of our customers simply do not use email or check it often enough.
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crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: create ticket without email
I've been suggesting to assign them (customer's phone number)@mailinator.com email address.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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holmesmail
- Znuny newbie
- Posts: 15
- Joined: 28 Oct 2010, 19:22
- Znuny Version: 2.4.7
Re: create ticket without email
Wow, thanks. You are awesome.