Move ticket from one queue to other using generic agent

durgam_swathi · Post by **durgam_swathi** » 10 Nov 2010, 11:16

Hi

I have created specific solution time to each queue.. now i want to move ticket from one queue to other only after completing its solution time..i want to run this using generic agent..how can it be done.

Thanks in advance

Wolfgangf · Post by **Wolfgangf** » 10 Nov 2010, 11:32

of course!

Znuny and ((OTRS)) Community Edition

Move ticket from one queue to other using generic agent

Move ticket from one queue to other using generic agent

Re: Move ticket from one queue to other using generic agent