Remove close permition for a group of agents

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zeca_neca
Znuny newbie
Posts: 20
Joined: 28 Jul 2010, 11:49
Znuny Version: 2.4

Remove close permition for a group of agents

Post by zeca_neca »

Hi All,

Need some help,

A Have a certain queue (technician) and agents on that queue must not close the tickets. they should change to other queue (helpdesk) and only the helpdesk agents are allowed to close tickets.

Is there anyway to remove the close link on the technician's queue

thank you all
System:
Fedora 13
OTRS 2.4.7
ITSM 2.1.1
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