Hi,
Can anyone help me how to create/generate auto-reply on the closure of a ticket???? I've tried creating a new auto-response but unable to map with the event where the ticket gets closed.
How to generate auto-reply on closing the ticket
Moderator: crythias
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shubham99in
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Re: How to generate auto-reply on closing the ticket
Please use Notification event for this
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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crythias
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Re: How to generate auto-reply on closing the ticket
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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shubham99in
- Znuny newbie
- Posts: 30
- Joined: 29 Nov 2010, 16:18
- Znuny Version: 2.4
Re: How to generate auto-reply on closing the ticket
tnx a lot... this works.... 