regulating acces to modules for users [solved]

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felix
Znuny newbie
Posts: 30
Joined: 30 Nov 2010, 15:27
Znuny Version: 2.4.9

regulating acces to modules for users [solved]

Post by felix »

Deart otrs users,

I am performing a fit for purpose analysis for OTRS and I have a question.
As far as I understand, the only acces which can be regulated for agent is the one to queues. (read,write,create-regulation)
however, I am wondering whether there is way to regulate acces to the different modules within the application?
Is there a way to grant acces to the agents to the company module, without the agent being an admin?
Since we're working in an environment where we have a fluctuating company-file and many contacts related to these companies, it won't be exceptional that an agent has to create a new company in the DB, whereafter a new customer is linked to this company.

thanks for the reply,
regards
Last edited by felix on 06 Dec 2010, 14:25, edited 3 times in total.
jojo
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Re: regulating acces to modules for users

Post by jojo »

yes, you can grant access to different modules also via groups
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felix
Znuny newbie
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Joined: 30 Nov 2010, 15:27
Znuny Version: 2.4.9

Re: regulating acces to modules for users

Post by felix »

joj, thx,
but it doesn't seem so straightforward, or i must be missing something?
jojo
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Re: regulating acces to modules for users

Post by jojo »

just fill out the group parameter in the module registration in sysconfig
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
felix
Znuny newbie
Posts: 30
Joined: 30 Nov 2010, 15:27
Znuny Version: 2.4.9

Re: regulating acces to modules for users

Post by felix »

all right thx!!
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