Deart otrs users,
I am performing a fit for purpose analysis for OTRS and I have a question.
As far as I understand, the only acces which can be regulated for agent is the one to queues. (read,write,create-regulation)
however, I am wondering whether there is way to regulate acces to the different modules within the application?
Is there a way to grant acces to the agents to the company module, without the agent being an admin?
Since we're working in an environment where we have a fluctuating company-file and many contacts related to these companies, it won't be exceptional that an agent has to create a new company in the DB, whereafter a new customer is linked to this company.
thanks for the reply,
regards
regulating acces to modules for users [solved]
Moderator: crythias
regulating acces to modules for users [solved]
Last edited by felix on 06 Dec 2010, 14:25, edited 3 times in total.
Re: regulating acces to modules for users
yes, you can grant access to different modules also via groups
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: regulating acces to modules for users
joj, thx,
but it doesn't seem so straightforward, or i must be missing something?
but it doesn't seem so straightforward, or i must be missing something?
Re: regulating acces to modules for users
just fill out the group parameter in the module registration in sysconfig
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: regulating acces to modules for users
all right thx!!