Statistics for customers.
Moderator: crythias
Statistics for customers.
Hello guys, we have way too many customers in our company so we decided to enabled the statistics module for them. Is there any way I can do this? I want them to be able to get statistics only for their company. Thank you.
OTRS: 3.08
OS: Ubuntu
Apache2/MySQL 5
OS: Ubuntu
Apache2/MySQL 5
Re: Statistics for customers.
no, thats not possible. But they can use searches and even save them
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Statistics for customers.
appreciate the help. By save them do you mean as a search template? I just checked it and might be enough for me. Thank you for the answer. By the way, could I change the name of OTRS? I mean, I would like my customers to read a different name for the software on the explorer header and other cosmetic changes and also get a different subject when getting email responses from it. (I mean from a legal point of view, not asking how to change it). Well, it actually comes as an option so I'm assuming it's allowed to be changed.
OTRS: 3.08
OS: Ubuntu
Apache2/MySQL 5
OS: Ubuntu
Apache2/MySQL 5