Hello,
I have tickets with two free text fields.
When i Move the ticket to another queue, i lose all data in the free textfields!
which file do i need to check to to correct this issue?
ticket loses free text data when move queue!![solved]
Moderator: crythias
ticket loses free text data when move queue!![solved]
Last edited by felix on 10 Dec 2010, 12:00, edited 2 times in total.
Re: ticket loses free text data when move queue!!
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: ticket loses free text data when move queue!!
Ok it is fixed, thx but which version won't contain the bug?
Or better, which file do i have to fix, so i can keep using this version?
thx
Or better, which file do i have to fix, so i can keep using this version?
thx
Re: ticket loses free text data when move queue!!
as described in the bug report you can change one file. Version 3.0.4 is without the bug
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: ticket loses free text data when move queue!!
that is absolutely correct. I changed the file and it seems working fine!!
thx
thx