ticket loses free text data when move queue!![solved]

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felix
Znuny newbie
Posts: 30
Joined: 30 Nov 2010, 15:27
Znuny Version: 2.4.9

ticket loses free text data when move queue!![solved]

Post by felix »

Hello,

I have tickets with two free text fields.
When i Move the ticket to another queue, i lose all data in the free textfields!

which file do i need to check to to correct this issue?
Last edited by felix on 10 Dec 2010, 12:00, edited 2 times in total.
jojo
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Re: ticket loses free text data when move queue!!

Post by jojo »

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felix
Znuny newbie
Posts: 30
Joined: 30 Nov 2010, 15:27
Znuny Version: 2.4.9

Re: ticket loses free text data when move queue!!

Post by felix »

Ok it is fixed, thx but which version won't contain the bug?
Or better, which file do i have to fix, so i can keep using this version?

thx
jojo
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Re: ticket loses free text data when move queue!!

Post by jojo »

as described in the bug report you can change one file. Version 3.0.4 is without the bug
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
felix
Znuny newbie
Posts: 30
Joined: 30 Nov 2010, 15:27
Znuny Version: 2.4.9

Re: ticket loses free text data when move queue!!

Post by felix »

that is absolutely correct. I changed the file and it seems working fine!!
thx
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