When opening a new email ticket the queue is requested. We would like to have a drop down list for the available responses relating to that queue.
Does this exist or is some bespoke software required
thanks for any suggestions
Pete
how to get response templates on a new email ticket
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Re: how to get response templates on a new email ticket
There are no selectable preconfigured templates for new ticket creation.
However, you can prepopulate the Subject and Body from SysConfig Ticket -> Frontend::Agent::Ticket::ViewEmailNew
You may want to submit this as an enhancement request.
However, you can prepopulate the Subject and Body from SysConfig Ticket -> Frontend::Agent::Ticket::ViewEmailNew
You may want to submit this as an enhancement request.
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Re: how to get response templates on a new email ticket
Thanks for this clarification. We shall request this as an enhancement
Re: how to get response templates on a new email ticket
You can also use the FAQ as Template System for this
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