Can Only Select 1 Queue New Email Ticket

[mikecotrone]

When I go to open an email ticket (new) I can't select anything but 1 queue. When I login as a customer mapped into a specific group that is mapped to another queue it works when I open a new customer ticket.

However from an agent I can't select any other queues.

- Group #1: APT
- Group #2: BP
- Agent has full permissions for each group (Agent <--> Group)
- Additional Queues are in the correct Group (APT Queue in the APT Group and BP Queue in BP Group)

I must be missing something for the agent side config.

Please helP?

Thank you much in advance

OTRS 3.0(3) Linux

[crythias]

If you're using Customer Groups, you shouldn't necessarily be able to select a Queue that the Customer does not belong to. ?

[mikecotrone]

If you're using Customer Groups, you shouldn't necessarily be able to select a Queue that the Customer does not belong to. ?

So my agents have to open cases for up to 150 different customer's. My agents need the ability to select any Queue that the specific customer belongs to when the ticket needs to be opened.

Something isn't right since no matter how many other queues I add I can't see them from the picklist when opening a new email ticket.

[crythias]

Before or after you choose the customer?