Hi
Since it's now a drop down (compared to a list in 2.x) it's difficult to get to replies if these are alphabetically at the end of a long list. Please is there a way to re-order the replies within the drop down?
Ordering replies in the Reply Dropdown
Moderator: crythias
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Re: Ordering replies in the Reply Dropdown
If they appear alphabetically, it would make sense that you could prepend the titles with numbers or symbols to arrange them. Of course, if you have more than 10, perhaps there should be another way.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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