Hello
Friends
I am using OTRS 2.4.9. I saved a change as template. Then again when same change came i want to link with the same template how can i do that .
thanks and regards,
lakshmi
How to link a saved template to a change
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Wolfgangf
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Re: How to link a saved template to a change
TIMTOWDI as the perl geek say
one of them is to use a FAQ entry
another to follow this conversation (allthough in german) http://forums.otrs.org/viewtopic.php?f=20&t=1877
one of them is to use a FAQ entry
another to follow this conversation (allthough in german) http://forums.otrs.org/viewtopic.php?f=20&t=1877
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting