By default the Richtext editor field in OTRS can be resized only vertically. (This is a problem for some of our Agents).
Horizontal resize can be enabled in ~/var/httpd/htdocs/js/Core.UI.RichTextEditor.js
Make a backup of ~/var/httpd/htdocs/js/Core.UI.RichTextEditor.js and just add the following two lines of code after the line Editor = CKEDITOR.replace(EditorID, {
( Afterwards deleting the cache might be neccessary ~/bin/otrs.LoaderCache -o Delete )
Regards,
Florian
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OTRS 3.1.11, ITSM 3.1.7, SLES 10SP4, MySQL (under VMware ESX 4) connected to LDAP for Agents and Customers.
(ab 3.Mai.2013: OTRS 3.2.6 ITSM 3.2.4, MySQL (under VMware ESX 4) connected to LDAP for Agents and Customers.
oh, how long I have searched for that solution...: thank you very much for providing the manual.
Several of my users have been claming the same issue hardly and solution is that easy. Works like a charm.
OTRS version: 3.3.12
Operating System: VM / Debian7
Database type: MySQL