This is a really specific use case. Let's say you've sent emails to otrs@yourotrsserver and they're received but not processed.
You can mail -u otrs and see the tickets, as you're still working out .procmailrc permissions (hint:
Code: Select all
chmod 0755 /opt/otrs
chmod 0640 /opt/otrs/.procmailrc
)
So ... how do your get those mail items into otrs?
mail -u otrs
Code: Select all
| 15 /opt/otrs/bin/otrs.Postmaster.pl
| 16 /opt/otrs/bin/otrs.Postmaster.pl
(where 15, 16, etc are your mail item numbers)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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