Is it possible to use OTRS Web Services to interact with CMDB?

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tzarot
Znuny newbie
Posts: 13
Joined: 20 Oct 2014, 20:08
Znuny Version: 3.3.9
Real Name: Themis Zarotiadis

Is it possible to use OTRS Web Services to interact with CMDB?

Post by tzarot »

Greetings to all.

I just recently used the web service module to successfully create tickets from a .NET application. This works fine and is one of the most important features of OTRS when it comes to Integration terms.
However, I wonder if I could find something similar to alter a ConfigItem e.g Change the CI's Incident State, or even Link the CI to a given ticket number?

Thanks in advance.
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