Hello,
it is possible to make an association between customer_user and queue?
For example, the X user be associated with a single Queue, and when he creates a ticket only able to see that queue?
cumps
Customer User and queue
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jafumega27
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crythias
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Re: Customer User and queue
No. Don't use customer based queues. You wouldn't have a physical entrance dedicated to a customer. Queues are for the types/groups of agents that can handle a specific category of tickets.
Good customer segregation by queues would be VIP or location.
Good customer segregation by queues would be VIP or location.
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jafumega27
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Re: Customer User and queue
i wanna to use a customer based queues because a wanna to avoid the customer select the wrong queue...
But ok, thks for the help =D
But ok, thks for the help =D