[SOLVED]index.pl is being downloaded
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[SOLVED]index.pl is being downloaded
Hi,
I have problems with otrs 3.0.9 installled on debian 6 system, the file index.pl is being downloaded always, i need restart the apache2 , see below the syslog.
-e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
Thanks.
Regards
I have problems with otrs 3.0.9 installled on debian 6 system, the file index.pl is being downloaded always, i need restart the apache2 , see below the syslog.
-e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
Thanks.
Regards
Last edited by paulosergio on 15 Aug 2011, 20:34, edited 1 time in total.
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Re: index.pl is being downloaded
Which user is running OTRS? What permissions does the logfile (or the directory in which the logfile is created) have?
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Re: index.pl is being downloaded
i think It´s runnig with root, what log file ?
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Re: index.pl is being downloaded
I assume that you have configured OTRS to log into a file. You can check this in SysConfig at "Framework -> Core::Log"...
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Re: index.pl is being downloaded
My assumptions were wrong. I just "grep"ped the OTRS sources and there is no LOG filehandle. Did you change anything in the OTRS codes? What OTRS version do you use?
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Re: index.pl is being downloaded
I´m using the syslog and i didnt change the code and i´m using 3.0.9 version.
Thanks
Regards.
Thanks
Regards.
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Re: index.pl is being downloaded
This error typically comes from a misconfigured apache. It seems that apache does not know how to handle .pl files correctly. Is mod_perl installed and configured in apache?
Never ever run apache with root permissions!
Never ever run apache with root permissions!
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Re: index.pl is being downloaded
Hi,
This error only happens sometimes, i think if the problem was the mod_perl, the error will be happen always.
Thanks
This error only happens sometimes, i think if the problem was the mod_perl, the error will be happen always.
Thanks
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Re: index.pl is being downloaded
Ah, I totally forgot about this one:
http://forums.otrs.org/viewtopic.php?f= ... 01&p=31719
http://forums.otrs.org/viewtopic.php?f= ... 01&p=31719
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Re: index.pl is being downloaded
Sorry, Guys i was working hardly, but the problem was not solved, there is someone mor ideias ?
Thanks
Regards
Thanks
Regards
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Re: index.pl is being downloaded
hello,
someone to help me?
Thanks
Regards.
someone to help me?
Thanks
Regards.
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Re: index.pl is being downloaded
Did you read the link that I have posted?
What have you tried so far?
What have you tried so far?
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Re: index.pl is being downloaded
Hi Ferrosti ,
Yes, i have tried,if the test would be to change de syslog to a log file, is right ? but the problem continues.
Thanks.
Yes, i have tried,if the test would be to change de syslog to a log file, is right ? but the problem continues.
Thanks.
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Re: index.pl is being downloaded
Hello,
the problem continues, there is somente can help me ?
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
the problem continues, there is somente can help me ?
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:42 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
Re: index.pl is being downloaded
your system is broken. Please follow the installation guidelines
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Re: index.pl is being downloaded
Hi jojo,
see the installation manual i see the command ./otrs.CheckModules.pl | grep Not and the result is :
o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o JSON::XS....................Not installed! (Optional - Install it for faster AJAX/JavaScript handling.)
o Net::LDAP......................Not installed! (Optional - Required for directory authentication.)
Is it a problem ?
Thanks
see the installation manual i see the command ./otrs.CheckModules.pl | grep Not and the result is :
o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o JSON::XS....................Not installed! (Optional - Install it for faster AJAX/JavaScript handling.)
o Net::LDAP......................Not installed! (Optional - Required for directory authentication.)
Is it a problem ?
Thanks
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Re: index.pl is being downloaded
You should install at least the first two of those, despite the matter that it will not solve the problem you have.
Net::LDAP is only needed when fetching or authenticating customer or agents information from some LDAP server.
Net::LDAP is only needed when fetching or authenticating customer or agents information from some LDAP server.
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Re: index.pl is being downloaded
Hello,
I've updated, but the problem continues, I saw many articles on syslog, what do you think? this log can be disabled?
I've updated, but the problem continues, I saw many articles on syslog, what do you think? this log can be disabled?
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Re: index.pl is being downloaded
Some posts above you have written that you already disabled logging to syslog? So what exactly did you do?
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Re: index.pl is being downloaded
Hi Ferrosti,
I tried to switch to syslog, and the local file, but did not work. My question is, if possible, disable all OTRS logs, log off the test if I no longer have the problem
Thanks
I tried to switch to syslog, and the local file, but did not work. My question is, if possible, disable all OTRS logs, log off the test if I no longer have the problem
Thanks
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Re: index.pl is being downloaded
Hi guys,
I do not know if it's something to consider, but look below to log in the number of erroneous lines and decreased in comparison with my previous post
[Wed Aug 10 12:38:06 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Wed Aug 10 12:38:06 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Wed Aug 10 12:38:06 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Wed Aug 10 12:38:06 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Wed Aug 10 12:38:06 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
I do not know if it's something to consider, but look below to log in the number of erroneous lines and decreased in comparison with my previous post
[Wed Aug 10 12:38:06 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Wed Aug 10 12:38:06 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Wed Aug 10 12:38:06 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Wed Aug 10 12:38:06 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Wed Aug 10 12:38:06 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
[Tue Aug 9 09:00:41 2011] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1545.
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Re: index.pl is being downloaded
someone else to help?
Re: index.pl is being downloaded
your system seems to be really misconfigured. Do you run any hardening software which prevents the usage of shared memory segments in apache? Is your syslogd running?
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Re: index.pl is being downloaded
Jojo,
I do not know if I have this software that prevents the use of shared memory segments in Apache, the only other software I have is OCS inventory,and my apache runs on port 81, a problem with that?
Yes this is my syslog.
I do not know if I have this software that prevents the use of shared memory segments in Apache, the only other software I have is OCS inventory,and my apache runs on port 81, a problem with that?
Yes this is my syslog.
Re: index.pl is being downloaded
We are facing the same problem: Most of the time it is working, but occasionally the server sends an empty page. In error.log I find the same message as paulosergio.
It seems to be the bug described here:
http://bugs.otrs.org/show_bug.cgi?id=5338
According to this bugreport, it can be solved by using cgi instead of mod_perl. Currently I cannot try this on our server.
More information:
- OTRS version here is 3.0.8 on Debian
- Occurs when logging to file or syslog, tried both today.
- As paulosergio, OCS inventory is installed on the same machine
- Error did not occur until a Debian dist-upgrade which also included an update on OCS inventory
- No apache restart required to solve the problem. The next click on any OTRS-link or button is working.
- Permissions on OTRS files have been reset with the perl script described in INSTALL readme file.
It seems to be the bug described here:
http://bugs.otrs.org/show_bug.cgi?id=5338
According to this bugreport, it can be solved by using cgi instead of mod_perl. Currently I cannot try this on our server.
More information:
- OTRS version here is 3.0.8 on Debian
- Occurs when logging to file or syslog, tried both today.
- As paulosergio, OCS inventory is installed on the same machine
- Error did not occur until a Debian dist-upgrade which also included an update on OCS inventory
- No apache restart required to solve the problem. The next click on any OTRS-link or button is working.
- Permissions on OTRS files have been reset with the perl script described in INSTALL readme file.
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[SOLVED]Re: index.pl is being downloaded
cmks wrote:We are facing the same problem: Most of the time it is working, but occasionally the server sends an empty page. In error.log I find the same message as paulosergio.
It seems to be the bug described here:
http://bugs.otrs.org/show_bug.cgi?id=5338
According to this bugreport, it can be solved by using cgi instead of mod_perl. Currently I cannot try this on our server.
More information:
- OTRS version here is 3.0.8 on Debian
- Occurs when logging to file or syslog, tried both today.
- As paulosergio, OCS inventory is installed on the same machine
- Error did not occur until a Debian dist-upgrade which also included an update on OCS inventory
- No apache restart required to solve the problem. The next click on any OTRS-link or button is working.
- Permissions on OTRS files have been reset with the perl script described in INSTALL readme file.
Hi,
really worked with this change.
Thanks
Re: [SOLVED]index.pl is being downloaded
http://bugs.otrs.org/show_bug.cgi?id=5338
Yes, that was it. Disabling mod_perl did it. Thank you so much.
Yes, that was it. Disabling mod_perl did it. Thank you so much.
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Re: [SOLVED]index.pl is being downloaded
The problem is in OCS Inventory.
Just comment two strings in /usr/share/perl5/vendor_perl/Apache/Ocsinventory/Server/System.pm (or another dir there OCS-Server is installed):
# select(LOG);
# $|=1;
And restart web-server.
P.S.: OCS logs will continue work.
Just comment two strings in /usr/share/perl5/vendor_perl/Apache/Ocsinventory/Server/System.pm (or another dir there OCS-Server is installed):
# select(LOG);
# $|=1;
And restart web-server.
P.S.: OCS logs will continue work.
Re: [SOLVED]index.pl is being downloaded
Same problem here, OTRS 4 patch 7+OCSInventory 2.1.2 in same server (Ubuntu 12.04), random index.pl download.TitovLab wrote:The problem is in OCS Inventory.
Just comment two strings in /usr/share/perl5/vendor_perl/Apache/Ocsinventory/Server/System.pm (or another dir there OCS-Server is installed):
# select(LOG);
# $|=1;
And restart web-server.
P.S.: OCS logs will continue work.
I've applyed your solution and now works fine.
Thanks!
Re: [SOLVED]index.pl is being downloaded
Well...not really solved, the problem is still there, I've was testing deeper and the problem with index.pl continues.
I'll try disabling mod_perl...
I'll try disabling mod_perl...