Hello,
I need help, someone would know me answer it if my e-mail relay become unavailable, and the otrs settings I use various types of notification, the otrs performance may be impacted?
Another question is:
Today, my SMTP setting in OTRS points to a relay exchange, what happens to the notification, if the relay is unavailable, and queue change of e-mail is sent? The OTRS stores it somewhere?
SMTP Relay Unavailable, can impact the performance of OTRS
Moderator: crythias
Re: SMTP Relay Unavailable, can impact the performance of OTRS
if you use direct smtp connection from OTRS the mails will not be stored. Olease use the local MTA of your Linux box OTRS is installed on
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: SMTP Relay Unavailable, can impact the performance of OTRS
Thx for replay.
In relation to performance?
In relation to performance?
Re: SMTP Relay Unavailable, can impact the performance of OTRS
Always use a local MTA for any serious system.
If you connect directly to an external SMTP which is unavailable or even just heavily loaded (*) you will see long waiting screens in the OTRS frontend for every action that sends a mail.That includes replying to a customer but also closing a ticket if that triggers a notification. For the users this looks like OTRS is being extremely slow but in reality it's just waiting on the mailserver.
*: OTRS interprets some valid responses like 'mail is queued" as an error and waits for a 250 reply.
If you connect directly to an external SMTP which is unavailable or even just heavily loaded (*) you will see long waiting screens in the OTRS frontend for every action that sends a mail.That includes replying to a customer but also closing a ticket if that triggers a notification. For the users this looks like OTRS is being extremely slow but in reality it's just waiting on the mailserver.
*: OTRS interprets some valid responses like 'mail is queued" as an error and waits for a 250 reply.
Re: SMTP Relay Unavailable, can impact the performance of OTRS
Performance is much better with an MTAeterjack wrote:Thx for replay.
In relation to performance?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com