[SOLVED] Can't add multiple attachments (email)
Moderator: crythias
[SOLVED] Can't add multiple attachments (email)
I can choose multiple attachments and after confirmation popup with an email reload with no attachments. In log I get this info: OTRS-CGI-98 Need Filename!
Any ideas ?
Any ideas ?
Last edited by tommat on 14 Aug 2015, 16:00, edited 1 time in total.
Re: Can't add multiple attachments (email)
Any ideas? Where to look?
Re: Can't add multiple attachments (email)
Where are you trying to add attachments? Are you saving them in the DB or on the FS?
You should be able to find more detailed info in the /var/log/messages or the apache logs.
You should be able to find more detailed info in the /var/log/messages or the apache logs.
Re: Can't add multiple attachments (email)
In reply. I don't know
From apache log:
ERROR: OTRS-CGI-98 Perl: 5.14.2 OS: linux Time: Fri Aug 14 11:08:49 2015
Message: Need Filename!
RemoteAddress: 10.0.34.171
RequestURI: /index.pl
Traceback (1708):
Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile Line: 72
Module: Kernel::System::Web::UploadCache::FormIDAddFile Line: 116
Module: Kernel::Modules::AgentTicketCompose::Run Line: 471
Module: Kernel::System::Web::InterfaceAgent::Run Line: 996
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
From apache log:
ERROR: OTRS-CGI-98 Perl: 5.14.2 OS: linux Time: Fri Aug 14 11:08:49 2015
Message: Need Filename!
RemoteAddress: 10.0.34.171
RequestURI: /index.pl
Traceback (1708):
Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile Line: 72
Module: Kernel::System::Web::UploadCache::FormIDAddFile Line: 116
Module: Kernel::Modules::AgentTicketCompose::Run Line: 471
Module: Kernel::System::Web::InterfaceAgent::Run Line: 996
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
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Re: Can't add multiple attachments (email)
Are you using an addon for multiple file upload? I think stock OTRS cannot handle that.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Can't add multiple attachments (email)
I can add (select) multiple attachments to the mail but for example in notes I can select only one. No additional addons for this.
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Re: Can't add multiple attachments (email)
Not all at once, but one at a time. Same article.
Attach one. Attach another.
Note you will have size limitations.
Attach one. Attach another.
Note you will have size limitations.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: [SOLVED] Can't add multiple attachments (email)
How was this solved?
We are running on 7.0.14 and we have the same problem. We can add multiple attachments but when we send the mail only one is send.
We are running on 7.0.14 and we have the same problem. We can add multiple attachments but when we send the mail only one is send.
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Re: [SOLVED] Can't add multiple attachments (email)
Hi,
This is eight (!) years old and refers to a completely different version. Please open a new post.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?