Hi,
my configuration:
1. TimeWorkingHours::Calendar1
2. Escalation times for a queue
3. Escalation time display
Why it doesn't count only hours of work and on this basis doesn't calculate the correct date escalation? I missed something?
Wrong escalation time display
Moderator: crythias
Wrong escalation time display
You do not have the required permissions to view the files attached to this post.
Last edited by tommat on 25 Aug 2015, 15:54, edited 1 time in total.
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Wrong escalation time display
please don't link to imgur or postimg. You should be able to upload the images directly to this forum.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask