Hi everyone,
Does anyone know how to create a predefined text to answer the open call by telephone?
Thank you.
Answer open call by phone
Moderator: crythias
Answer open call by phone
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Re: Answer open call by phone
There may be templates that can be used but also consider whether you want to do this in body or DynamicFields.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Answer open call by phone
I created the model (see attached):
but how do I call this model automatically when you open the call via telephone?
but how do I call this model automatically when you open the call via telephone?
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Re: Answer open call by phone
I still can not solve, does anyone know how to load this automatic response?
Grateful!
Grateful!
Re: Answer open call by phone
Anyone?
Re: Answer open call by phone
I created a "phone call" template just to test, it needs to be associated with a queue (Sysconfig > Templates<->Queues), then that template is going to be available when an agent selects the option "phone call inbound/outbound " to update an already existing ticket.
I'm guessing that you want to use this template when creating a new phone ticket.
I'm guessing that you want to use this template when creating a new phone ticket.
Re: Answer open call by phone
Where I (sysconfig> Templates <-> Queues)?
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Re: Answer open call by phone
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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[SOLVED] Re: Answer open call by phone
Hello everyone,
I managed to solve my problem. (Administration >> Models >> Type >> (Create)) My mistake is because he was putting the type "telephone call" in the case was "create", then when I open a ticket by telephone just choose the template.
Thank you all!
I managed to solve my problem. (Administration >> Models >> Type >> (Create)) My mistake is because he was putting the type "telephone call" in the case was "create", then when I open a ticket by telephone just choose the template.
Thank you all!