Problems installing OTRS 4.0 on RHEL 7

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aph
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Problems installing OTRS 4.0 on RHEL 7

Post by aph »

Hello I am having trouble installing OTRS 4 on CentOS 7 server. I get the following error during installation:

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error: Failed dependencies:
	perl(Template) is needed by otrs-4.0.13-01.noarch
If I try to install perl-Template-GD.noarch, I get the following errors

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Error: Package: perl-Template-GD-2.66-21.el7.noarch (epel)
           Requires: perl(Template::Plugin)
Error: Package: perl-Template-GD-2.66-21.el7.noarch (epel)
           Requires: perl(Template)
Any pointers?
Last edited by aph on 20 Oct 2015, 13:55, edited 2 times in total.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
root
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Re: Problems installing OTRS 4.0 on CentOS7

Post by root »

yum have to install perl-Template-Toolkit
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aph
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Re: Problems installing OTRS 4.0 on RHEL7

Post by aph »

and how do I go about it? It appears to be unavailable in repos. I have installed epel repo. I'm also unable to get it through CPAN
Last edited by aph on 20 Oct 2015, 13:51, edited 1 time in total.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
root
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Re: Problems installing OTRS 4.0 on CentOS7

Post by root »

This is from a CentOS 7 test system:

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Complete!
[root@otrs4 ~]# yum info perl-Template-Toolkit
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * base: mirror.de.leaseweb.net
 * epel: ftp.crc.dk
 * extras: ftp.rrzn.uni-hannover.de
 * updates: centos.bio.lmu.de
Available Packages
Name        : perl-Template-Toolkit
Arch        : x86_64
Version     : 2.24
Release     : 5.el7
Size        : 1.4 M
Repo        : base/7/x86_64
Summary     : Template processing system
URL         : http://www.template-toolkit.org/
License     : GPL+ or Artistic
Description : The Template Toolkit is a collection of modules which implement a
            : fast, flexible, powerful and extensible template processing system.
            : It was originally designed and remains primarily useful for generating
            : dynamic web content, but it can be used equally well for processing
            : any other kind of text based documents: HTML, XML, POD, PostScript,
            : LaTeX, and so on.
It's contained int the default CentOS 7 base repository. Try with 'yum clean all'
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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aph
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Re: Problems installing OTRS 4.0 on RHEL 7

Post by aph »

Thanks. I have to correct myself, the distro is RHEL 7.1 and not CentOS 7 as I had been informed. So on running yum info perl-Template-Toolkit I get an error:

Code: Select all

Error: No matching Packages to list
Any idea how I can get the package on RHEL 7
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
crythias
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Re: Problems installing OTRS 4.0 on RHEL 7

Post by crythias »

OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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