With the Ticket -> Frontend::Agent::Ticket::ViewClose config Ticket::Frontend::AgentTicketClose###ArticleTypes I added the article type "email-external" with value 1 thinking it would send an email to the customer when closing but its not
![Sad :(](./images/smilies/icon_sad.gif)
Any workaround you guys got? So far, im pointing people the way to use the article reply mode and choosing the closed states but its weird to ask them to no use the "Close" ticket button hehe!