[SOLVED] Costumer data character limit to display on TicketViewsZoom: too small, where I can configure it?

Moderator: crythias

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fbraga
Znuny newbie
Posts: 12
Joined: 09 Dec 2015, 14:06
Znuny Version: 5.0.5
Real Name: Felipe Braga
Company: Prefeitura de Piracicaba

[SOLVED] Costumer data character limit to display on TicketViewsZoom: too small, where I can configure it?

Post by fbraga »

The address field size is too small (the email information too, but since the domain name is aways the same, it's a no issue :P):
Image
* the info comes from an MS Active Directory

There's a config option to change it? If so, where is it?

Thank's
Last edited by fbraga on 16 Dec 2015, 17:09, edited 1 time in total.
OTRS 5.0.5 + FAQ 5.0.2 (both pt_BR) on Debian 8/Jessie + postgres 9.4
crythias
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Re: Costumer data character limit to display on TicketViewsZoom: too small, where I can configure it?

Post by crythias »

Try (I haven't verified if this works):

otrs/Kernel/Output/HTML/Templates/Standard/AgentCustomerTableView.tt

Code: Select all

[% RenderBlockStart("CustomerRow") %]
    <label>[% Translate(Data.Key) | html %]:</label>
    <p class="Value FixedValueSmall" title="[% Data.Value | html %]">
        [% Data.LinkStart | Interpolate %][% Data.ValueShort %][% Data.LinkStop %]
Change Data.ValueShort to Data.Value
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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fbraga
Znuny newbie
Posts: 12
Joined: 09 Dec 2015, 14:06
Znuny Version: 5.0.5
Real Name: Felipe Braga
Company: Prefeitura de Piracicaba

Re: Costumer data character limit to display on TicketViewsZoom: too small, where I can configure it?

Post by fbraga »

it worked!

Thank's
OTRS 5.0.5 + FAQ 5.0.2 (both pt_BR) on Debian 8/Jessie + postgres 9.4
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