[SOLVED] Disable customer to create new tickets via customer interface

[fbraga]

How can I disable/hide the option to create new tickets in the customer interface, making them only able to view and make follow-ups on existent tickets via the customer interface?

[crythias]

How can I disable/hide the option to create new tickets in the customer interface

Group membership, but boy that's awful because it's the best way that you can ask the questions you need of the customer to get the customer to categorize the ticket for you.

1) Enable CustomerGroupSupport
Sysconfig,
Edit Config Settings in Framework -> Frontend::Customer

2) Make sure CustomerGroupsAlwaysGroups includes all appropriate groups -- that queues are also members of -- that the customer's ticket may sit within that you'd like the customer to see when the ticket is in that queue.

3) Add a group to CustomerFrontend::Module###CustomerTicketMessage within Edit Config Settings in Ticket -> Frontend::Customer::ModuleRegistration of which the customers are not a member.

An alternative to this is to simply clear the checkbox for the module, and it won't load.

[fbraga]

An alternative to this is to simply clear the checkbox for the module, and it won't load.

Thank's for the answer!

I'll try that as soon as I get to my workplace

[fbraga]

(...) that's awful because it's the best way that you can ask the questions you need of the customer to get the customer to categorize the ticket for you.

It's a internal-only environment that has this business need

Thank's for the ultra-fast support (during Christmas time )