[SOLVED] Disable customer to create new tickets via customer interface
Moderator: crythias
-
- Znuny newbie
- Posts: 12
- Joined: 09 Dec 2015, 14:06
- Znuny Version: 5.0.5
- Real Name: Felipe Braga
- Company: Prefeitura de Piracicaba
[SOLVED] Disable customer to create new tickets via customer interface
How can I disable/hide the option to create new tickets in the customer interface, making them only able to view and make follow-ups on existent tickets via the customer interface?
Last edited by fbraga on 28 Dec 2015, 12:47, edited 1 time in total.
OTRS 5.0.5 + FAQ 5.0.2 (both pt_BR) on Debian 8/Jessie + postgres 9.4
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Disable customer to create new tickets via customer interface
Group membership, but boy that's awful because it's the best way that you can ask the questions you need of the customer to get the customer to categorize the ticket for you.fbraga wrote:How can I disable/hide the option to create new tickets in the customer interface
1) Enable CustomerGroupSupport
Sysconfig,
Edit Config Settings in Framework -> Frontend::Customer
2) Make sure CustomerGroupsAlwaysGroups includes all appropriate groups -- that queues are also members of -- that the customer's ticket may sit within that you'd like the customer to see when the ticket is in that queue.
3) Add a group to CustomerFrontend::Module###CustomerTicketMessage within Edit Config Settings in Ticket -> Frontend::Customer::ModuleRegistration of which the customers are not a member.
An alternative to this is to simply clear the checkbox for the module, and it won't load.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
- Znuny newbie
- Posts: 12
- Joined: 09 Dec 2015, 14:06
- Znuny Version: 5.0.5
- Real Name: Felipe Braga
- Company: Prefeitura de Piracicaba
Re: Disable customer to create new tickets via customer interface
Thank's for the answer!crythias wrote: An alternative to this is to simply clear the checkbox for the module, and it won't load.
I'll try that as soon as I get to my workplace
OTRS 5.0.5 + FAQ 5.0.2 (both pt_BR) on Debian 8/Jessie + postgres 9.4
-
- Znuny newbie
- Posts: 12
- Joined: 09 Dec 2015, 14:06
- Znuny Version: 5.0.5
- Real Name: Felipe Braga
- Company: Prefeitura de Piracicaba
Re: Disable customer to create new tickets via customer interface
It's a internal-only environment that has this business needcrythias wrote:(...) that's awful because it's the best way that you can ask the questions you need of the customer to get the customer to categorize the ticket for you.
Thank's for the ultra-fast support (during Christmas time )
OTRS 5.0.5 + FAQ 5.0.2 (both pt_BR) on Debian 8/Jessie + postgres 9.4