How to "Enable Net::SMTP debug"?

[fbraga]

Hi,

I'm getting errors on sending notification mails - from the syslog:

Code: Select all

Jan 13 14:45:34 hostname OTRS-CGI-22[743]: [Error][Kernel::System::Email::SMTP::Send][Line:122]: SMTP authentication failed: 535authorization failed (#5.7.0)#012! Enable Net::SMTP debug for more info!
Jan 13 14:45:34 hostname OTRS-CGI-22[743]: [Error][Kernel::System::Ticket::Article::ArticleSend][Line:2228]: Impossible to send message to: user@domain.com .

I suspect that my SMTP server requires a AUTH LOGIN and an AUTH PLAIN (or something else) is issued... how can I "Enable Net::SMTP debug for more info!"?

[EXG133]

See here: viewtopic.php?f=62&t=28950&p=117040&hilit=SMTP#p117040
It should work the same way for OTRS5

[fbraga]

Thanks for the reply

[fbraga]

Enabling the log, I've got:

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[...]
Net::SMTP=GLOB(0x7fb27427a2a0)<<< 250-AUTH LOGIN CRAM-MD5 PLAIN
[...]
Net::SMTP=GLOB(0x7fb27427a2a0)>>> AUTH CRAM-MD5
[...]
Net::SMTP=GLOB(0x7fb27427a2a0)<<< 535 authorization failed (#5.7.0)

In our webmail deploy (using roundcube.net), the AUTH CRAM-MD5 not works with our server (based on qmail), we've used AUTH LOGIN - how can I change that in OTRS?

[crythias]

I don't know for sure if anything has changed since nearly 6 years ago, but this thread might be of interest:
viewtopic.php?t=5340

[fbraga]

Because my mail server say it supports CRAM-MD5 auth, but don't really supports it, appears that there is no easy way to correct the auth process without correcting the mail server (it's very old... an upgrade is urgent to it )

Thanks for the reply