Where are the attachments on HDD in otrs

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Kris1992
Znuny newbie
Posts: 43
Joined: 21 Apr 2016, 14:42
Znuny Version: OTRS free

Where are the attachments on HDD in otrs

Post by Kris1992 »

Where are the attachments on HDD in otrs ? Can anybody say something about that? Because I want to know that. When I creating backup my otrs sql base, attachments are in backup too?
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wurzel
Znuny guru
Posts: 3234
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Where are the attachments on HDD in otrs

Post by wurzel »

Hi,

read the manual.

http://otrs.github.io/doc/manual/admin/ ... rs-storage

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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Kris1992
Znuny newbie
Posts: 43
Joined: 21 Apr 2016, 14:42
Znuny Version: OTRS free

Re: Where are the attachments on HDD in otrs

Post by Kris1992 »

I don't understund. :(
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nd0
Znuny expert
Posts: 232
Joined: 24 Mar 2015, 16:53
Znuny Version: 5.0.14
Location: Colonia

Re: Where are the attachments on HDD in otrs

Post by nd0 »

By default, attachments are stored in the database.

Read the mentioned article to get to know how to change it ;-)
LIVE: OTRS 5.0.14 || Debian || MySQL/LDAP
TEST: OTRS 5.0.14 || Debian || MySQL/LDAP
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