connect configuration item to customer user

[micheletasso]

Hi,
i have installed the last version of OTRS with the following additional packages: DynamicFieldITSMConfigItem, DynamicFieldRemoteDB, ITSM-CIAttributeCollection and ITSM.
Is there a way to create a link between customers and configuration items?
My goal is to permit to customers to select only assets that are connected to them, when they create a new ticket.
I attach a screenshot that shows the current situation.
Now the customers can select from the dynamic field all the configuration item that belong to a class.
Instead they should be able to select only personal computers (foe example) that they use.

Thank you very much!

Best Regards


Michele Tasso

[reneeb]

You need the DynamicFieldConfigItem addon and you need to write your own ACL module... Maybe I can develop such a module next week...

[micheletasso]

Thank you very much for your reply.
If you can develop a module for my goal, i would be very happy.

Best Regards


Michele Tasso

[AlexITA]

Any updates on this?