Good day!
I would like to ask if it is possible to add new ticket queue overview in dashboard?
I try editing it in ticket.xml thru copy and paste then change the configitem name and title, but it did not work.
Can it possibly have a new queue overview?
Because in our otrs we have different queue in a different state.
for example.
state1, state2, state3 = queue 1
state4, state5, state6 = queue 2
I would like to have another queue overview for queue 2. Is it possible?
![Sad :(](./images/smilies/icon_sad.gif)
Please help. Thank you so much.