Hi there,
when i create a new Process Ticket, there is no customer history apearing at the bottom of the page. Is there a way to configure it like in new Phone Ticket?
Thanks
New Process Ticket does not show Customer History
Moderator: crythias
New Process Ticket does not show Customer History
OTRS 5.x & KIX4OTRS
Re: New Process Ticket does not show Customer History
Hi,
AFAIR this is by design. You should use AgentTicketPhone for starting a ticket and jump to a process later.
regards
Florian
AFAIR this is by design. You should use AgentTicketPhone for starting a ticket and jump to a process later.
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.