After installing KIX4OTRS 6.0.4 on OTRS 3.3.7 with ITSM 3.3.7, we are now unable to fetch email. When we perform a manual run of the email using the following command:
sudo ./otrs.PostMasterMailbox.pl -f 1
we receive the following error messages below:
POP3S: Message 1/1 (otrsdev/mailserver)
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Wed Jul 9 21:56:36 2014
Message: No Priority for 3 normal found!
Traceback (2150):
Module: Kernel::System::Priority::PriorityLookup (OTRS 3.3.7) Line: 363
Module: Kernel::System::Ticket::TicketCreate (OTRS 3.3.7) Line: 443
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 290
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Wed Jul 9 21:56:36 2014
Message: No PriorityID (invalid Priority Name?)!
Traceback (2150):
Module: Kernel::System::Ticket::TicketCreate (OTRS 3.3.7) Line: 454
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 290
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Wed Jul 9 21:56:36 2014
Message: POP3S: Can't process mail, mail saved (/opt/otrs/var/spool/problem-email-88f5b151eef8a41eb37a1669387de9cc, report it on http://bugs.otrs.org/)!
Traceback (2150):
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 200
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
POP3S: Connection to mail closed.
Any help would be appreciated. Thank you!
OTRS 3.3.7
ITSM 3.3.7
KIXCore 3.0.2
KIX4OTRS 6.0.4
Ubuntu 12.04
Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.4
Moderator: crythias
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Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.4
Last edited by rodriguezja on 10 Jul 2014, 16:19, edited 2 times in total.
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Re: Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.
You renamed your priorities in the Admin panel and did not tell SysConfig PostMaster what default priority should be.rodriguezja wrote:Message: No Priority for 3 normal found!
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.
We fixed part of this by modifying the Ticket -> Core::PostMaster - PostmasterDefaultPriority setting to our modified priority list.
Now the error we are getting is:
POP3S: Message 1/1 (otrsdev/mailserver)
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:05 2014
Message: No such binary: /usr/sbin/sendmail!
Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.7) Line: 2076
Module: Kernel::System::Ticket::Article::SendAutoResponse (OTRS 3.3.7) Line: 2896
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.7) Line: 404
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 509
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:05 2014
Traceback (7488):
Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.7) Line: 2083
Module: Kernel::System::Ticket::Article::SendAutoResponse (OTRS 3.3.7) Line: 2896
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.7) Line: 404
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 509
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrs-3.3.7/Kernel/System/Ticket/Article.pm line 2915.
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:05 2014
Message: No such binary: /usr/sbin/sendmail!
Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Article::SendAgentNotification (OTRS 3.3.7) Line: 7172
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.7) Line: 474
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 509
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:06 2014
Message: No such binary: /usr/sbin/sendmail!
Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (OTRS 3.3.7) Line: 865
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (OTRS 3.3.7) Line: 572
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (OTRS 3.3.7) Line: 295
Module: Kernel::System::EventHandler::EventHandler (OTRS 3.3.7) Line: 252
Module: Kernel::System::EventHandler::EventHandlerTransaction (OTRS 3.3.7) Line: 294
Module: Kernel::System::Ticket::DESTROY (OTRS 3.3.7) Line: 8076
Module: (eval) (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:06 2014
Message: No such binary: /usr/sbin/sendmail!
Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (OTRS 3.3.7) Line: 865
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (OTRS 3.3.7) Line: 572
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (OTRS 3.3.7) Line: 295
Module: Kernel::System::EventHandler::EventHandler (OTRS 3.3.7) Line: 252
Module: Kernel::System::EventHandler::EventHandlerTransaction (OTRS 3.3.7) Line: 294
Module: Kernel::System::Ticket::DESTROY (OTRS 3.3.7) Line: 8076
Module: (eval) (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:06 2014
Message: No such binary: /usr/sbin/sendmail!
Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (OTRS 3.3.7) Line: 865
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (OTRS 3.3.7) Line: 572
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (OTRS 3.3.7) Line: 295
Module: Kernel::System::EventHandler::EventHandler (OTRS 3.3.7) Line: 252
Module: Kernel::System::EventHandler::EventHandlerTransaction (OTRS 3.3.7) Line: 294
Module: Kernel::System::Ticket::DESTROY (OTRS 3.3.7) Line: 8076
Module: (eval) (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
POP3S: Connection to mail closed.
OTRS 3.3.7
ITSM 3.3.7
KIXCore 3.0.2
KIX4OTRS 6.0.4
Ubuntu 12.04
Now the error we are getting is:
POP3S: Message 1/1 (otrsdev/mailserver)
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:05 2014
Message: No such binary: /usr/sbin/sendmail!
Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.7) Line: 2076
Module: Kernel::System::Ticket::Article::SendAutoResponse (OTRS 3.3.7) Line: 2896
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.7) Line: 404
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 509
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:05 2014
Traceback (7488):
Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.7) Line: 2083
Module: Kernel::System::Ticket::Article::SendAutoResponse (OTRS 3.3.7) Line: 2896
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.7) Line: 404
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 509
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrs-3.3.7/Kernel/System/Ticket/Article.pm line 2915.
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:05 2014
Message: No such binary: /usr/sbin/sendmail!
Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Article::SendAgentNotification (OTRS 3.3.7) Line: 7172
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.7) Line: 474
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 509
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:06 2014
Message: No such binary: /usr/sbin/sendmail!
Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (OTRS 3.3.7) Line: 865
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (OTRS 3.3.7) Line: 572
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (OTRS 3.3.7) Line: 295
Module: Kernel::System::EventHandler::EventHandler (OTRS 3.3.7) Line: 252
Module: Kernel::System::EventHandler::EventHandlerTransaction (OTRS 3.3.7) Line: 294
Module: Kernel::System::Ticket::DESTROY (OTRS 3.3.7) Line: 8076
Module: (eval) (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:06 2014
Message: No such binary: /usr/sbin/sendmail!
Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (OTRS 3.3.7) Line: 865
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (OTRS 3.3.7) Line: 572
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (OTRS 3.3.7) Line: 295
Module: Kernel::System::EventHandler::EventHandler (OTRS 3.3.7) Line: 252
Module: Kernel::System::EventHandler::EventHandlerTransaction (OTRS 3.3.7) Line: 294
Module: Kernel::System::Ticket::DESTROY (OTRS 3.3.7) Line: 8076
Module: (eval) (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:06 2014
Message: No such binary: /usr/sbin/sendmail!
Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (OTRS 3.3.7) Line: 865
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (OTRS 3.3.7) Line: 572
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (OTRS 3.3.7) Line: 295
Module: Kernel::System::EventHandler::EventHandler (OTRS 3.3.7) Line: 252
Module: Kernel::System::EventHandler::EventHandlerTransaction (OTRS 3.3.7) Line: 294
Module: Kernel::System::Ticket::DESTROY (OTRS 3.3.7) Line: 8076
Module: (eval) (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90
POP3S: Connection to mail closed.
OTRS 3.3.7
ITSM 3.3.7
KIXCore 3.0.2
KIX4OTRS 6.0.4
Ubuntu 12.04
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Re: Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.
Message: No such binary: /usr/sbin/sendmail!
means what it says.
means what it says.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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Re: Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.4
Hi Crythias,
I have a similar issue except the message and why the message coming
ERROR: OTRS-otrs.PostMasterMailbox.pl-01 Perl: 5.10.1 OS: linux Time: Wed Dec 14 17:54:20 2016
Message: Impossible to send message to: .
Traceback (3501):
Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.16) Line: 2071
Module: Kernel::System::Ticket::Article::SendAutoResponse (OTRS 3.2.16) Line: 2871
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.2.16) Line: 398
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.2.16) Line: 322
Module: Kernel::System::PostMaster::Run (OTRS 3.2.16) Line: 393
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.2.16) Line: 196
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.2.16) Line: 419
Module: main::Fetch (unknown version) Line: 177
Module: /opt/otrseco/bin/otrs.PostMasterMailbox.pl (unknown version) Line: 90
Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrseco/Kernel/System/Ticket/Article.pm line 2890.
Using OTRS 3.2.16
I have a similar issue except the message and why the message coming
ERROR: OTRS-otrs.PostMasterMailbox.pl-01 Perl: 5.10.1 OS: linux Time: Wed Dec 14 17:54:20 2016
Message: Impossible to send message to: .
Traceback (3501):
Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.16) Line: 2071
Module: Kernel::System::Ticket::Article::SendAutoResponse (OTRS 3.2.16) Line: 2871
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.2.16) Line: 398
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.2.16) Line: 322
Module: Kernel::System::PostMaster::Run (OTRS 3.2.16) Line: 393
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.2.16) Line: 196
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.2.16) Line: 419
Module: main::Fetch (unknown version) Line: 177
Module: /opt/otrseco/bin/otrs.PostMasterMailbox.pl (unknown version) Line: 90
Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrseco/Kernel/System/Ticket/Article.pm line 2890.
Using OTRS 3.2.16